LiveChat
LiveChat helps businesses manage customer conversations through live chat, AI-powered support, automation, sales tools, analytics, and integrations across multiple communication channels.
LiveChat is customer service and live messaging software that helps businesses communicate with website visitors in real time. It provides a shared workspace where sales and support teams can manage customer conversations.
The platform also includes AI-powered tools, automation, analytics, integrations, and sales features to help teams improve customer support and engagement.
How LiveChat Works
- Add the Widget: Install the LiveChat widget on your website so visitors can start conversations.
- Receive Messages: Customer conversations appear in the LiveChat agent dashboard.
- Respond to Customers: Agents can manage multiple conversations using canned responses and productivity tools.
- Use AI Assistance: AI Copilot can summarize conversations and improve responses.
- Engage Visitors: Proactive triggers can automatically start chats based on visitor activity.
- Track Performance: Teams can use analytics and conversation data to monitor support and sales performance.
How We Rated LiveChat
We rated LiveChat based on its live chat experience, AI capabilities, automation, integrations, sales tools, analytics, ease of use, and overall customer support functionality.
Pros
- Fast and user-friendly live chat experience
- Large integration ecosystem
- Centralized agent dashboard
- Strong tools for human support teams
- Useful AI assistance
Cons
- Advanced AI automation may require additional products
- Per-agent pricing can become expensive for larger teams
- Lower-tier plans have chat limitations
LiveChat is best for:
- Customer support teams
- Sales teams
- E-commerce businesses
- Online businesses
- Growing support teams
You should choose LiveChat if you want to:
- Provide real-time customer support
- Connect with website visitors
- Help agents respond faster
- Use AI to assist support agents
- Generate and qualify sales leads
- Connect customer conversations with business tools
LiveChat's Key Features
Live chat widget
AI Copilot
Message sneak peek
Canned responses
Proactive chat triggers
E-commerce product cards
Ticketing
Chat analytics
Multichannel messaging
200+ integrations
Pricing
Free
Free
Starter
$19.00 /mo
Team
$49.00 /mo
Business
$79.00 /mo
Disclaimer: for the latest and most accurate pricing, please visit the official LiveChat website.
Frequently Asked Questions
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