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Creatio

Low-code/No-code Workflow

AI-powered CRM and no-code workflow automation for managing sales, marketing, and customer service while building custom processes and AI agents to automate complex business workflows.

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At a Glance

Pricing Paid

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Creatio

Creatio is an enterprise-grade AI-native CRM and workflow automation platform that combines customer relationship management with no-code tools and AI-powered automation. It provides dedicated solutions for sales, marketing, and service while allowing businesses to customize applications and workflows without extensive coding.

Creatio uses a composable architecture that brings customer data, CRM processes, workflow automation, and AI capabilities into one platform. Businesses can use visual tools to build applications, automate repetitive processes, and create AI-powered workflows for more complex operations.

How Creatio Works

  • Single Platform Core: Organizations configure data models, business rules, and processes through Creatio's Business and AI Studio.
  • Modular Applications: Businesses can use Creatio Sales, Creatio Marketing, and Creatio Service according to their operational needs.
  • No-Code Automation and AI: Users build workflows and customer journeys with visual tools and AI capabilities, reducing the need for custom code.
  • Cross-Team Collaboration: Marketing, sales, and service teams access shared customer records, pipeline updates, and communication histories.

How We Rated Creatio

We rated Creatio based on its CRM capabilities, AI agents, workflow automation, no-code development tools, customization options, integrations, scalability, and overall suitability for enterprise business processes. We also considered its composable architecture and pricing complexity when evaluating the platform.

Pros

  • High Customizability
  • Unified Customer Data
  • No-Code Workflow Automation
  • AI-Powered CRM
  • Flexible Deployment

Cons

  • Steep Learning Curve
  • Complex Setup
  • Enterprise-Focused Pricing
  • Mobile App Limitations

  • Mid-Sized and Large Enterprises
  • Sales Teams
  • Marketing Teams
  • Customer Service Teams
  • Operations and IT Teams
  • Businesses with Complex Processes

You should choose Creatio if you want to:

  • Combine CRM and workflow automation in one platform.
  • Build custom business applications without traditional coding.
  • Automate complex processes across departments.
  • Use AI agents within CRM and business workflows.
  • Connect sales, marketing, and service operations.
  • Customize CRM processes around your organization's requirements.
  • Maintain centralized customer and business data.
  • Scale automation across enterprise operations.

Creatio's Key Features

AI agents for intelligent CRM and workflow automation.

No-code tools for building custom applications and processes.

Sales, marketing, and service CRM applications.

Open AI Architecture

Industry Templates

Flexible Deployment

Pricing

Free Trial

Free

Growth

$40.00 /mo

Disclaimer: for the latest and most accurate pricing, please visit the official Creatio website.

Frequently Asked Questions

What is Creatio used for?
Creatio is used for CRM, business process automation, no-code application development, and AI-powered workflow management. It provides dedicated tools for sales, marketing, and customer service.
How does Creatio use AI agents in CRM workflows?
Creatio AI agents can interpret business information, summarize customer records, process text, generate content, and support workflow decisions. They can be incorporated into CRM and business processes to automate tasks that require contextual understanding.
Can Creatio build custom workflows without coding?
Yes. Creatio provides visual no-code tools that allow users to create and modify business processes, applications, pages, data structures, and workflow logic without traditional programming.
What CRM functions does Creatio support for sales, marketing, and service?
Creatio provides separate CRM capabilities for sales, marketing, and service. These can support activities such as lead and opportunity management, campaign management, customer interactions, service processes, and workflow automation.
Can Creatio integrate with existing business applications and data sources?
Yes. Creatio supports integrations with external applications and business data sources through its integration capabilities, connectors, APIs, and marketplace ecosystem.
How does Creatio help businesses automate complex end-to-end workflows?
Creatio combines CRM data, no-code process design, workflow automation, and AI agents. This allows organizations to connect multiple steps and departments into automated end-to-end processes rather than managing each task separately.

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Quick Facts

Everything you need before you sign up.

Platform

Web,API

Pricing Model

paid

Category

Low-code/No-code

Last Updated

Nov 6, 2026

Views

148

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